gen77 Terms & Conditions

In these Terms & Conditions, the following terms carry the meanings assigned to them below unless the context clearly requires otherwise:

• "Platform" means the gen77 website accessible at gen77.asia, including all sub-pages, mobile-optimized versions, and any associated applications or services operated by gen77.
• "Player" / "You" means any individual who has registered or attempts to register an account on the Platform.
• "Account" means the personal account opened by a Player on the Platform in accordance with these Terms & Conditions.
• "Balance" means the total real-money funds held in a Player's Account wallet, denominated in Indonesian Rupiah (IDR / Rp).
• "Bonus Funds" means any promotional credits, free bets, or other non-cashable incentives credited to an Account by gen77, subject to wagering requirements.
• "Wagering Requirement" means the number of times a bonus amount must be staked on eligible games before any associated winnings can be withdrawn.
• "KYC" (Know Your Customer) means the identity and document verification process conducted by gen77 before processing withdrawals or at any other point deemed appropriate by the Company.
• "WIB" means Western Indonesia Time (UTC+7), the primary time zone used as reference for all operational communications unless otherwise stated.

By registering an Account, making a deposit, placing a bet, or otherwise using the Platform in any manner, you confirm that:

• You have read and fully understood these Terms & Conditions, the gen77 Privacy Policy, and the gen77 Responsible Gaming Policy.
• You agree to be bound by these Terms & Conditions as they stand at the time of each interaction with the Platform.
• You understand that gen77 may update these Terms & Conditions at any time, and continued use of the Platform following notification of an update constitutes acceptance of the revised terms.
• You are acting on your own behalf, not as an agent or nominee for any third party.

These Terms & Conditions are effective from 1 January 2026 and supersede all prior versions.

Access to the gen77 Platform and all its products — including live casino, slots, sportsbook, and togel (Indonesia's traditional numbers lottery) — is restricted to individuals who satisfy all of the following conditions:

To access real-money products on the gen77 Platform, you must register a personal Account. The following rules govern Account registration and maintenance:

gen77 operates a Know Your Customer (KYC) programme as part of its commitment to responsible gaming, anti-money laundering compliance, and player protection. The KYC process may be triggered at any point, including upon first withdrawal request, upon reaching cumulative deposit thresholds, or at the Company's sole discretion.

• You may be required to submit one or more of the following documents: a valid government-issued photo ID (national identity card, passport, or driver's licence), proof of current residential address (utility bill or bank statement dated within 90 days), and proof of the payment method used to deposit funds.
• All submitted documents must be clear, unaltered, and in a readable format. gen77 reserves the right to request additional documentation if the initial submission is insufficient.
• Withdrawals will not be processed until KYC verification is complete. gen77 aims to complete the verification process within 24–48 hours of receiving all required documents, subject to document quality and volume of pending verifications.
• Failure to complete KYC verification within 30 days of a withdrawal request being placed may result in temporary Account suspension pending resolution.

The gen77 Platform offers multiple product categories, each governed by its own specific game rules. These include live casino games (baccarat, roulette, blackjack, Dragon Tiger, Andar Bahar), slot games, sports betting includingmix parlay (accumulator) markets, and togel (Indonesia's traditional numbers lottery) products. In all cases:

• The outcome of certified RNG games is determined by a verified random number generator. gen77 does not intervene in, modify, or predetermine any game outcome.
• Live casino game outcomes are determined by physical dealing and spinning on real tables streamed in real time. Results displayed on the Platform are final and binding.
• For sportsbook markets, gen77 reserves the right to void bets placed on events where a palpable error in odds pricing has occurred. The minimum threshold and process for void declarations are set out in the sportsbook-specific rules accessible within the Platform.
• Bets placed and confirmed cannot be cancelled by the Player. gen77 may, at its discretion, cancel or void a bet if technical error, data feed failure, or obvious pricing error is identified within a reasonable timeframe after bet placement.
• Maximum payout limits per bet, per day, and per product category are displayed within the relevant game or betting section of the Platform and are subject to change.

gen77 is committed to promoting responsible gaming practices. The Platform provides players with a range of tools to help manage their gaming activity, including deposit limits, session time reminders, cool-off periods, and permanent self-exclusion. Full details are set out in the gen77 Responsible Gaming Policy.

• Players may set daily, weekly, or monthly deposit limits at any time through their Account settings. Reductions to deposit limits take effect immediately. Increases to deposit limits are subject to a72-hour cooling-off period.
• Players may request a temporary Account suspension (cool-off period) of 24 hours, 7 days, or 30 days at any time by contacting customer support.
• Players may request permanent self-exclusion from the gen77 Platform at any time. Self-exclusion requests are irreversible for a minimum period of 6 months and take effect within 24 hours of the request being confirmed.
• gen77 strictly prohibits any individual under the age of 21 from registering or using the Platform. Suspected underage gambling will be investigated and reported to relevant authorities where required.

The following conduct is strictly prohibited on the gen77 Platform. Violations may result in immediate Account suspension, permanent closure, forfeiture of Balance and Bonus Funds, and — where applicable — reporting to law enforcement authorities:

• Registering more than one Account, or registering an Account on behalf of a third party.
• Providing false, inaccurate, or misleading information during registration or KYC verification.
• Using the Platform while subject to a self-exclusion order.
• Engaging in any form of collusion, match-fixing, or conspiracy with other Players to influence game outcomes or sportsbook results.
• Using automated software, bots, scripts, or any artificial intelligence tool to place bets, make deposits, or interact with the Platform in a manner not intended for human operation.
• Exploiting software bugs, RNG vulnerabilities, or pricing errors for financial gain. Any winings obtained through such exploitation are considered void.
• Engaging in money laundering or using the Platform to process funds derived from criminal activity. gen77 cooperates fully with law enforcement investigations.
• Threatening, harassing, or abusing gen77 staff or other Platform users via any communication channel.
• Attempting to reverse-engineer, decompile, or otherwise tamper with any part of the gen77 Platform software or infrastructure.

All content on the gen77 Platform — including but not limited to software, source code, graphics, logos, game assets, marketing copy, and the gen77 brand name and trademarks — is the exclusive intellectual property of gen77 or its licensed content providers. No part of the Platform may be copied, reproduced, distributed, publicly displayed, or used to create derivative works without the prior written consent of gen77. Unauthorized use of gen77 intellectual property constitutes a material breach of these Terms & Conditions and may result in civil or criminal liability.

gen77 collects, stores, and processes personal data in accordance with the gen77 Privacy Policy, which forms an integral part of these Terms & Conditions. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy. Key points include:

• Personal data is collected for the purposes of Account management, KYC verification, payment processing, fraud prevention, responsible gaming monitoring, and customer support.
• gen77 does not sell personal data to third parties. Data may be shared with licensed payment processors, identity verification service providers, and regulatory authorities as required by law.
• Players have the right to request access to, correction of, or deletion of their personal data, subject to gen77's legal and regulatory data retention obligations.
• All data is stored and transmitted using256-bit SSL encryption. gen77 maintains comprehensive data security protocols to prevent unauthorized access.

gen77 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where a change is material — for example, a change to eligibility criteria, transaction limits, or bonus terms — gen77 will provide reasonable notice to registered Players via on-platform notification or email to the address registered on the Account. Non-material amendments (such as clarifications of existing terms, typographical corrections, or minor structural changes) may be made without prior notice. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Terms & Conditions. It is the Player's responsibility to review these terms periodically.

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which gen77 holds its international online gaming licence. In the event of any dispute arising from or in connection with these Terms & Conditions or the use of the gen77 Platform, the parties agree to first attempt resolution through gen77's internal complaints process, as follows:

• Step 1: Submit a written complaint to gen77 customer support at [email protected]. gen77 will acknowledge your complaint within 48 hours and provide a full response within 10 business days.
• Step 2: If the matter is not resolved to your satisfaction through the internal process, you may escalate the dispute to the relevant licensing authority under whose jurisdiction gen77 operates.
• Step 3: If a dispute cannot be resolved through the above steps, it shall be referred to binding arbitration in accordance with the rules of the licensing authority's designated arbitration body.

Nothing in this clause limits any statutory rights you may have as a consumer under applicable Indonesian law.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or if you need assistance with your gen77 Account, please contact our support team: