gen77 Privacy Policy

gen77 ("the Company", "we", "us", "our") operates the online gaming platform accessible at gen77.asia. As the data controller for all personal information processed in connection with that platform, gen77 is committed to handling your data responsibly, transparently, and securely.

This Privacy Policy sets out in detail what personal data we collect from players and platform visitors, the purposes for which that data is used, the legal bases that justify processing, how data is protected, when and with whom it may be shared, how long it is retained, and the rights available to you in respect of your personal information.

The gen77 platform is operated as an international online gaming service primarily serving Indonesian players. All account balances are maintained in Indonesian Rupiah (IDR). Players must be at least 21 years of age to register an account. This Privacy Policy should be read alongside the gen77 Terms & Conditions and the gen77 Responsible Gaming Policy, both of which form part of the overall agreement between gen77 and each registered player.

The following definitions apply throughout this Privacy Policy:

• "Personal Data" means any information relating to an identified or identifiable natural person. This includes, but is not limited to, names, email addresses, phone numbers, national identity numbers, IP addresses, device identifiers, and financial account details.
• "Processing" means any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, or deletion.
• "Data Controller" means the entity that determines the purposes and means of processing personal data. gen77 is the data controller for all personal data collected through the platform.
• "Data Processor" means a third party that processes personal data on behalf of gen77, such as payment service providers, identity verification vendors, and analytics platforms.
• "Player" / "You" means any individual who accesses, browses, or registers an account on the gen77 platform.
• "KYC" (Know Your Customer) means the identity and document verification process required before certain account actions — notably withdrawals — can be completed.
• "Cookies" means small text files placed on your device by the gen77 platform to enable core functionality, performance measurement, and user experience improvements.

gen77 collects personal data through several distinct channels depending on how you interact with the platform. The categories of data collected are described in the table below:

gen77 uses your personal data for the following clearly defined purposes:

• Account Management: To create, maintain, and authenticate your gen77 account, including verifying your login credentials and managing your account preferences.
• Transaction Processing: To process deposits and withdrawals in Indonesian Rupiah (IDR) via your chosen payment method, reconcile transactions, and maintain accurate financial records.
• Identity Verification (KYC): To verify your identity and age (minimum 21 years) in compliance with anti-money laundering (AML) and responsible gaming obligations. KYC is a prerequisite for processing withdrawals.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, bonus abuse, and other prohibited conduct as defined in the gen77 Terms & Conditions.
• Responsible Gaming Monitoring: To identify behavioral patterns that may indicate problem gambling — such as rapidly increasing bet sizes, extended session lengths, or deposit frequency anomalies — and to apply responsible gaming tools where appropriate.
• Customer Support: To respond to your queries, complaints, and requests, and to maintain records of support interactions for quality assurance and dispute resolution.
• Platform Improvement: To analyze anonymized, aggregated data about how players use the gen77 platform in order to improve game offerings, user interface design, performance, and customer experience.
• Legal & Regulatory Compliance: To comply with applicable anti-money laundering laws, data retention obligations, licensing authority requirements, and any other legal obligations to which gen77 is subject.
• Marketing Communications: Where you have opted in to receive promotional communications, gen77 may send you information about new games, bonuses, and promotions via email or SMS. You may withdraw this consent at any time by updating your account notification preferences or by contacting support.

gen77 processes personal data only where a valid legal basis exists for doing so. The applicable legal bases are as follows:

gen77 does not sell your personal data. We share it only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

gen77 uses cookies and similar tracking technologies to enable essential platform functions, measure performance, and enhance the user experience. The categories of cookies used on gen77.asia are as follows:

• Essential Cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in during your visit and cookies that store your account preferences. Essential cookies cannot be disabled without impairing core platform functionality.
• Performance Cookies: Used to collect anonymized data about how visitors use the gen77 platform — including which pages are visited most frequently, how long sessions last, and which game categories attract the most engagement. This data informs platform improvements and is not linked to individual identities.
• Functional Cookies: Used to remember choices you make on the platform (such as language preferences, display settings, and notification preferences) so that your experience is consistent across sessions.
• Security Cookies: Used to support fraud detection and account security monitoring by maintaining state information that helps gen77 identify anomalous access patterns.

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing the gen77 platform, but may affect certain personalization features. gen77 does not use third-party advertising networks or social media tracking pixels on the platform.

gen77 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, or disclosure. Key measures include:

• Encryption in Transit: All data exchanged between your device and gen77 servers is encrypted using 256-bit SSL/TLS encryption. This applies to login, deposit, withdrawal, and KYC submission workflows.
• Encryption at Rest: Sensitive personal data — including identity documents, financial records, and account credentials — is encrypted when stored on gen77 servers.
• Access Controls: Access to personal data is restricted to gen77 employees and authorized service providers who require it to perform their legitimate functions. Access is governed by role-based permissions and logged for audit purposes.
• Regular Security Audits: gen77 conducts periodic security assessments of its platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a data security incident that poses a risk to player privacy, gen77 has a documented incident response process. Affected players will be notified without undue delay where required by applicable data protection law.

While gen77 takes all reasonable precautions to safeguard your personal data, no internet-based platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their gen77 account and to enable any available multi-factor authentication features.

gen77 retains personal data for as long as is necessary to fulfill the purposes set out in this Privacy Policy, or as required by applicable law and regulatory obligation. The general retention principles applied by gen77 are as follows:

As a player on the gen77 platform, you have the following rights with respect to your personal data. Requests to exercise these rights should be submitted by email to the gen77 data protection contact address set out in Clause 14.

• Right of Access: You have the right to request a copy of the personal data gen77 holds about you, together with information about how it is processed. gen77 will respond to access requests within 30 days of receipt.
• Right to Rectification: If any personal data gen77 holds about you is inaccurate or incomplete, you have the right to request correction. For basic account details such as email address and phone number, you may update these directly through your account settings.
• Right to Erasure: You may request that gen77 delete your personal data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and no other legal basis for retention applies. Note that gen77 may be unable to fully comply with erasure requests where retention is required by law (see Clause 9).
• Right to Restriction of Processing: You may request that gen77 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive a copy of your personal data in a structured, machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Object: You have the right to object to processing carried out on the basis of gen77's legitimate interests, including profiling for responsible gaming monitoring and platform analytics. gen77 will cease that processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

gen77 will not charge a fee for handling data rights requests in normal circumstances. However, gen77 reserves the right to charge a reasonable administrative fee — or to decline to act — where requests are manifestly unfounded or excessive.

The gen77 platform is strictly restricted to individuals who are at least 21 years of age. gen77 does not knowingly collect personal data from any person under the age of 21. If gen77 becomes aware that personal data has been inadvertently collected from a person under the minimum age, that data will be deleted promptly and the associated account will be permanently closed.

If you believe that a person under the age of 21 has registered an account on the gen77 platform, please contact our support team immediately at the contact details provided in Clause 14.

The gen77 platform may contain references to third-party services such as payment providers (BCA, BRI, BNI, OVO, DANA) and game software studios (Pragmatic Play, Evolution Gaming, Spribe). gen77 is not responsible for the privacy practices of any third-party website or service. When you interact directly with a third-party payment provider or game platform, that party's own privacy policy governs the data they collect. gen77 encourages players to review the privacy notices of any third-party service they interact with.

gen77 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. The date at the top of this page indicates when the policy was last revised. Where a change is material — for example, a change to the categories of data collected, the purposes for processing, or the retention periods applied — gen77 will notify registered players via on-platform notification or email prior to the change taking effect.

Continued use of the gen77 platform following notification of a policy update constitutes your acceptance of the revised Privacy Policy. If you disagree with a material change, you may exercise your right to close your account as described in the gen77 Terms & Conditions.

For any questions about this Privacy Policy, to exercise your data rights, or to raise a privacy-related concern, please contact the gen77 data protection team using the details below. All correspondence must be in writing.